Francolin

Property rules

The cardholder & ID/Passport must be present at check-in. The credit card used for the online payment must be present at check-in. We do not allow any children under the age of 16 in the Country House. The rooms are not self catering, so no cooler boxes allowed. No load music is allowed. Conservation fee to be paid before arrival R290 per vehicle. From 1 March 2026 Conservation fee R300 per Vehicle. Check-in from 15:00 onward. Check-out from 08:00 to 10:00 Daily services will be done. Please arrange with Reception PAYMENT CONDITIONS FOR BOOKINGS Bookings made more that 6 months in advance before arrival o 25% deposit required within 48 hours after booking and fully paid 1 month before arrival (monthly payments can be done to pay as well, but full amount needs to be paid 30 days before arrival) • Bookings made between 3 and 6 months before arrival o 35% deposit required within 48 hours after booking and fully paid 1 months before arrival • Bookings made 31 – 90 days o 50% deposit required within 48 hours after booking and fully paid 1 months before arrival • Bookings made less than 30 days before arrival o Full payment required within 48 hours CANCELLATION POLICY • If cancelling 14 days or less before arrival, forfeit 100% of the booking total • If cancelling between 15 - 21 days before arrival, forfeit 75% of the booking total • If cancelling between 22 – 30 days before arrival, forfeit 50% of the booking total • If cancelling 31 days or longer before arrival, forfeit 25% of the booking total. AMENDMENT POLICY • If amendment is requested on a booking – a 5% admin fee will be charged of booking total • If amendment is requested 48 hours before arrival – 50% of booking total will be forfeited By accepting this booking confirmation and making use of our facilities, you declare that you have read and accept our terms and conditions and agree to our waiver and indemnity as per our website https://sondela.com/legal/