Tswene

Property rules

Booking Policy: * Check-in is only allowed upon receipt of a 100% pre-payment and may be cancelled without prior notification if the following payment requirements are not met: * Reservations made less than 7 days prior to arrival require a 100% pre-payment within 24 hours of making the reservation. * Reservations made 7 to 14 days prior to arrival require 100% pre-payment within 48 hours of making the reservation. * Reservations made more than 14 days in advance require a 50% deposit within 48 hours of making the reservation and the full payment (outstanding 50%) at least 7 days prior to the arrival date. Moving Booking Dates: * When moving a booking from one date to another, a 10% admin fee of your first nightÂ’s stay will be added to the booking. Refund Policy: * Mabalingwe Game Reserve will unfortunately not refund accommodation paid if caused by the following factors: * Weather conditions * Damage or injury sustained by wild animals * Damages or inconvenience caused by loadshedding * Negligence of guest not reporting a matter to reception / management. * Negligence of guest not complying with policies, rules and regulations set out by Mabalingwe Game Reserve. * If expectations are not met, but all information was correctly represented by Mabalingwe Game Reserve. Arrivals and Departure Policy: * Check-In Time: 2 PM * Check-Out Time: 10 AM * Early Check-In: If you wish to begin your stay earlier, we would be happy to welcome you. Early check-ins are based upon availability and may include an additional charge. Complimentary early check-in may be available but not guaranteed on the day of arrival. * Late Check-Out: Late check-out is based upon availability and includes an additional charge of R100 per hour. Any late check-out past 2 PM will be charged for an additional night. Breakage Deposit and Damages: * This policy authorises the reserve to deduct a specific amount for breakages or damages of items or property from the breakage deposit paid by the guest upon arrival. * Card payments: If a breakage deposit was paid with a card or EFT, the deposit will be refunded within 7 working days after departure. * Cash payments: If breakage deposit was paid with cash, cash will be refunded upon departure after the unit has been inspected. * NO check-in will be allowed without breakage deposit being paid. * Damages, breakages, and missing items will be charged according to the inventory list or maintenance report and only the remaining amount will be refunded. * If the damages should exceed the amount, guests will be held accountable in paying the balance. * Guests will also forfeit their breakage/key deposit as stated in the resort and house rules. * The guests are responsible to confirm all inventory items in the list provided in each unit upon check in. Any damages, breakages and missing items must be reported to the reception within 12 hours.