POPIA Compliant · South Africa

FindMy Privacy Policy

Last updated: 24 July 2026 · Governed under the Protection of Personal Information Act 4 of 2013

Introduction

FindMy (Pty) Ltd ("FindMy", "we", "us") respects your privacy and processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

Who We Are and Information Officer

FindMy (Pty) Ltd

Registration number: 2016/195525/07

Physical address Block 4, 150 Rivonia Road, Sandton, Gauteng, 2057
Email support@findmy.co.za
Information Officer Nastasha Biscarini

What Personal Information We Collect

  • Name, email address and telephone number
  • Optional location information if you choose to provide it
  • Account and subscription details (for registered users and business subscribers)
  • Information collected through cookies and analytics tools when you use the Platform

Why We Collect Personal Information

  • To provide, operate and improve the Platform
  • To create and manage user accounts and business subscriptions
  • To communicate with you about the Platform and your account
  • To send marketing communications only where you have opted in
  • For security, fraud prevention, analytics and legitimate business purposes
We only process personal information for the purposes for which it was collected, unless we have another lawful basis under POPIA.

Cookies and Analytics

We use cookies and analytics tools to understand how the Platform is used and to improve it. You can manage or disable cookies in your browser settings. Disabling cookies may affect some functionality of the Platform.

Sharing of Personal Information

We do not sell your personal information.

We only share personal information when necessary with carefully selected service providers (operators) who help us operate the Platform (for example hosting, email and analytics providers). These operators are required to process the information only on our instructions and under written agreements that protect the information.

We may also share information when required by law or to protect our legal rights.

Storage and Retention

All personal information is stored in South Africa. We do not transfer or store personal information outside South Africa.

We keep personal information only for as long as it is needed for the purposes set out in this Policy, or as required by law. When it is no longer needed, we securely delete or anonymise it.

Security

We take reasonable technical and organisational steps to protect personal information against loss, damage, unauthorised access and unlawful processing. Absolute security cannot be guaranteed.

Your Rights under POPIA

You have the right to:

  • Request access to your personal information
  • Request correction or deletion of your personal information
  • Object to the processing of your personal information
  • Withdraw consent for marketing at any time
  • Lodge a complaint with the Information Regulator

To exercise any of these rights, please email us at support@findmy.co.za. We will respond within a reasonable time.

Marketing

We will only send you marketing communications if you have opted in. You can unsubscribe at any time by using the link in the email or by contacting us.

Changes to this Policy

We may update this Privacy Policy from time to time. The current version will always be available on the Platform. Where changes are material, we will try to give reasonable notice.

Contact

For any questions about this Privacy Policy or how we handle personal information, please contact:

Information Officer: Nastasha Biscarini

Entity: FindMy (Pty) Ltd

Address: Block 4, 150 Rivonia Road, Sandton, Gauteng, 2057

Email: support@findmy.co.za